Water Department FAQ

This page is designed to try and answer any question you may have regarding billing, water tap applications, service requests, and other information pertaining to the City of Craig Water Department. If you do not find the information you are looking for, Contact Us and we'll try our best to get the answers you need.

• Utility Billing
• Water Rate Information
• Water Tap Permit Application and Procedures
• Request for line locates, inspections and other services
• Specifications for Water and Sewer line installations
• Purchase of water meters and appurtenances

Utility Billing

Bills are issued approximately the last day of each month and are due the 20th of the following month. Utility charges become a lien upon the property served as soon as they are incurred. Past due bills are subject to disconnect. If the water is disconnected for non- payment, it will not be turned back on until the bill is paid in full plus a $60.00 re-connect fee.

The property owner is responsible for the initial cost of the meter and meter appurtenances. The property owner will have the meter installed by a licensed plumber in accordance to city standards and the provisions of the Craig Municipal Code. The cost for this can range from $300 - $700, depending on the size of the meter. Any subsequent removal and relocation of the water meter and meter appurtenances shall be the responsibility of the property owner; all of the above provisions for initial installations will apply.

The property owner shall be responsible for the condition of the water meter and the meter appurtenances. Damages to said equipment shall be the responsibility of the property owner unless caused directly by the city or a city employee. The property owner is responsible for the condition and configuration of the plumbing going into and out of the water meter to assure that the meter is serviceable and accessible at all times.

Water Rate Information

New water customers, Those with previous past due accounts, and those with delinquent disconnected accounts will be required to pay a $100.00 deposit. This deposit is refundable after 12 consecutive months of having your bills paid on or before the due date.

* Note: Services will not be started or disconnected without a water meter reading. All new services will have a start service fee of $5.00 added to the first bill.

If you have any questions regarding your bill, please contact our office at
826-2005.

Water Tap Permit Application and Procedures

Applying for a new service:
Applicants for a new service should contact personnel at City Hall to obtain a water capital investment fee application. There is no charge for the water tap application. If an account with the Craig Water Department has not been previously established, a $100.00 deposit will be required.

After your submittal of an application, the permit process requires verification that there are no outstanding fees on your account. A building inspector will then survey your property and review building plans to calculate the required tap size, number of fixtures, water pressure available, and whether any improvements will be needed on the existing infrastructure. After the completion of the survey, you will be notified of the status of your permit, and at your convenience, may arrange for tap work to be completed on your property.

Capital Investment Fees:
At the time of the permit, there shall be paid to the city, for each permit for either water or sewer fees within the corporate limits of the city, the following amounts:

A. For residential units, apartments, and mobile homes, in the following amounts:
1. Single family dwelling: $4,270.00 fee.
2. Each trailer or mobile home: $4,270.00 fee.
3. Multiple dwellings and apartments: $4,270.00 fee per dwelling.
4. The sewer tap fee for single family residential service, whether mobile home or single family
structure set on a foundation, shall be $2,390.00.
5. The fee for out-of-city water and sewer taps shall be double the prices listed above .
6. All new service lines for single family residential water service shall be constructed with one-inch K-copper unless an alternative material is approved by the city engineer.

B. Miscellaneous Fees: New Service Fee - $5.00, Connect Fee - $30.00,
Disconnect Fee - $30.00, After Hours Connect Fee - $50.00, Turn-off/Non-pay Fee - $60.00, Late Payment Fee - $15.00, Returned Check Fee - $25.00.

Transferring an account into your name:
If you are relocating to a property within the Department's service area which already has water and sewer service, please call customer service at 826-2005, to have your account transferred into your name. There is no charge for this transfer, and your prompt attention will ensure that you have uninterrupted service.

Request for line locates, inspections and other services

If for any reason you need to have a field technician inspect your property, you must schedule an appointment by calling 826-2005. Work orders are issued within 3 working days and are scheduled between 1 p.m. and 4 p.m., Monday through Friday. Openings may be scheduled before the 72 hour period if an opening is available. When requesting a line locate or inspection, please supply the following information to our staff at City Hall so we will be able to respond to your request more efficiently.

• Contact Person
• Owner of Business or Residence
• Phone Number
• Address of Site
• Information on work which needs to be done ( Type and depth of excavation, specifics on leak locations, etc...).

Specifications for Water and Sewer line installations

Purchase of water meters and appurtenances

In an effort to upgrade the City's water meters, a new water meter may be issued to you at the time of your initial account setup for an existing property. If there is no service to your property, you will need to submit a water tap application, and pursuant to approval, will need to purchase your own meter. 3/4" meters are usually available at City Hall, 1" meters may be obtained at the water plant. The serial #, brand name, and the initial meter reading information must be recorded by city personnel at the time of pickup.

Licensed plumbers who require curb-stop valves, compression fittings, and other parts should make arrangements with Water Department personnel.